Question 003:
Q:
What do you do if someone calls you on the phone and requests that you assist them in making a telephone call?
A:
Always verify the identity of the caller and that they have the authorization to make the request they are making. If
the request is against company policy, always refuse to assist the person.
Risk:
Social Engineers use their conversational skills to convince unsuspecting victims into forwarding fraudulent telephone
calls through their phone systems. Often posing as internal staff or executive management, callers such as malicious
hackers, prison inmates, and call/sell
operators use these techniques to avoid paying for telecommunications services, instead causing the cost
to be incurred by the businesses they are scamming.
Question derived from:
http://www.help4nonprofits.com/PDF_Files/SE.pdf
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